E Source

Markets Served

About Our Company

For more than 25 years, E Source has been helping utilities and large energy users with critical problems involving energy efficiency, utility customer satisfaction, program design, marketing, customer management, and sustainability. Our research and advisory business model enables you to tap into the best minds in the business, people who have wrestled with problems very similar to yours. Our approach gets you up the learning curve fast, helps you avoid the mistakes others have already made, and allows your organization to begin to immediately implement the industry’s best practices.

How We Can Help You

Research and Advisory Services for Utilities and Other Energy Providers

The pressure is on for utilities—you’re being asked to do more with dwindling resources. You need to increase customer participation in energy-efficiency and demand-response programs while reducing operating costs, to improve customer satisfaction and productivity while driving customers to online and IVR self-service channels, and to develop more-effective communications that give your customers concrete guidance on what they can do about climate change.

Learn How E Source Can Help You (PDF)

Gain the ability to accomplish more—that’s what E Source membership is all about! We can help you make better, faster business decisions through:

  • Access to our industry experts
  • Real-time responses to your most pressing questions
  • Timely research delivered the way you want it

Create the E Source Membership That’s Right for You!

Efficiency
Get the research, best practices, and tools to improve your energy-efficiency and demand-side management programs. These services provide unbiased analysis on new and existing energy-consuming technologies so that you can decide which ones fit your needs and understand how to most effectively integrate them into your programs.

Demand-Side Management Service
Technology Assessment Service

Marketing
Get the tools and research you need to drive revenue growth. We’ll enhance your ability to design and create programs that meet the specific needs of your different customer segments. These services will highlight utility best practices for increasing customer satisfaction for each of the markets you serve.

Business Customer Suite
Residential Marketing Service

Customer Experience
Get the resources you need to improve customer experience while reducing costs. These services are all about saving you time by giving you access to the latest best practices and benchmarks in utility customer care, communications, and your online presence.

Experience & Communications Management Service
E-Channel Service
Utility Customer Care Service

Other Tools and Services for Utilities

Regulatory Trends Service
We bring insider analysis and an experienced, industry-honed lens to today’s rapidly changing operational and business landscape. Our skilled research team will help you stay ahead of the major regulatory issues and trends by telling you what you need to know and sharing the behind-the-scenes stories that are critical for full context and understanding. We provide a systematic and constantly updated road map of the new and ongoing activities and trends of commissions across all 50 states.

DSM Insights
This powerful online tool allows utility demand-side management (DSM) departments to benchmark themselves against other utilities in virtually all areas of DSM program performance. Utilities and their partners can explore and compare portfolio- and program-level information on spending, electric/gas savings, cost-effectiveness, participation, plan versus actual performance, and more.

JourneyHub
Our intuitive, interactive, and collaborative web-based tool allows utilities to easily map all of their customer touchpoints and to visualize and better understand how customers interact with and feel about their utility companies. The Map, Analyze, Present methodology provides a streamlined, yet holistic, view of your company’s touchpoints across all channels so you can better understand your customers’ complete experience.

Business Energy Advisor
Drive business customers to your website with our hosted energy-efficiency library, which provides unbiased commentary on technologies, on effective O&M practices, and on improving energy efficiency in different types of facilities.

Customer Strategy Council
This service is specifically designed for the utility executive in charge of customer-facing strategy and tactics. The council will help you stay up-to-date on current trends at other utilities and leading companies in other industries, as well as assist in creating a road map for future market strategies.

Some of Our Satisfied Clients

  • Baltimore Gas & Electric
  • Bonneville Power Administration
  • Consolidated Edison
  • Dominion
  • Hydro One
  • LG&E/KU
  • National Grid
  • PNM
  • Santee Cooper
  • Sussex Rural Collective Cooperative
  • Tennessee Valley Authority

Service Categories