About Our Company
Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, and deliver a compelling respondent experience. Confirmit’s solutions are the most secure, reliable and scalable in the world, and provide technology and expertise that deliver high Return on Investment to leading companies across a range of industries.
How We Can Help You
Confirmit Horizons – Scalable, Reliable and Stable
Confirmit Horizons is a flexible, multi-channel software platform for Customer Experience, Employee Engagement and Market Research programs. It provides you with a one-stop, feature-rich solution to gain maximum value and insight from all your feedback and research projects. The comprehensive functional capabilities of Confirmit Horizons are matched by the extensive benefits the platform gives your business.
With Confirmit Horizons, you can use any single or combination of channels to gather feedback. Use the web, email, IVR, SMS, mobile, telephone, or paper to capture responses and gather them into a single system for analysis. You can create at-a-glance dashboards or in-depth customized reports and deliver them automatically; online or offline through a wide range of convenient channels.
Confirmit VoicesTM: A Voice of the Customer Engagement Model
Confirmit Voices is a customer engagement model that gives you the power to listen to the Voice of the Customer, integrate it with existing data to generate powerful insight, and take action that will deliver real business change. Confirmit Voices uses multi-channel data collection that gives you the power to listen to the Voice of the Customer at every key touchpoint, and brings customer insight alive by incorporating financial and operational data, as well as rich media such as photos and video.
Powerful reporting capabilities give you the ability to analyze the data you gather and automatically generate alerts to tell you when you need to act quickly, saving at-risk customers and driving positive word of mouth. You can easily share information with the people who need it so the insight you gather not only drives short-term, tactical change, but also aids strategic planning that ultimately delivers ROI.
Mobile Research and Feedback
Confirmit Mobile survey software enables you to connect with customers, employees, or other survey respondents in a timely and relevant way. To gain the best from your mobile surveys and feedback programs, you need to ensure you have access to the full range of modes and features that mobile can offer.
Choose from SMS, mobile browser, mobile application, and multi-channel solutions, depending on the requirements of your individual projects and broader objectives. Use mobile to build a profile of your customers or employees. You can build a much more detailed picture of your respondents if you can truly capture what they are thinking, experiencing, and feeling at the point of experience, rather than a snapshot of recall-based sentiment.