Vendor Directory

optimalCX solutions, LLC is a boutique consulting and solutions provider that is passionate about helping our clients deliver the optimal customer experience. Through our world-class strategy consulting, omni-channel design, usability best-practices and omniCX Unified Customer Experience software platform, optimalCX puts technology and solutions in the hands of the business so they can achieve relevant, actionable and measurable results.

Service Category: Customer Experience Consulting, Digital Strategy Consulting, Web Development | Home Office: Las Vegas, Nevada
Helps institutions reach prospects, target audiences, and customers who are increasingly plugged in and online around the clock. Expertise in understanding where they are, communicating effectively and driving them to clients. Most often that means sending them to the client's website.
Service Category: Digital Strategy Consulting, Marketing & Advertising Services | Home Office: Providence, Rhode Island

Red Foundry helps you reach your customers, regardless of where they happen to be, by mobilizing your business. A mobile application could be the perfect next step for the growth of your business. If you need help designing, developing and maintaining your company's mobile app, visit the website today.

Service Category: Customer Care Services, Customer Experience Consulting, Digital Strategy Consulting | Home Office: Chicago, Illinois
A full-service marketing agency with the resources to think, create, produce, and place for our clients. Expertise in CRM, digital, mobile, social media, direct marketing, branding, advertising, promotions B2B, and analytics.
Service Category: Brand Strategy, Digital Strategy Consulting, Marketing & Advertising Services | Home Office: Toronto, Ontario
SapientNitro specializes in helping clients tell their stories in new and unexpected ways across brand communications, digital experience, and omnichannel commerce. Sapient Government Services provides consulting, technology, and marketing services to a wide array of public-sector organizations. Sapient Global Markets provides business and technology services that transform how capital and commodity market participants, regulators, and intermediaries do business.
Service Category: Customer Care Services, Brand Strategy, Digital Strategy Consulting | Home Office: Boston, Massachusetts
Enhances client's marketing initiatives. Offers services from strategy through to execution, from big projects to small, and from complete project management to fitting in where clients need help. Has expertise in strategy, print, broadcast, and digital communications.
Service Category: Digital Strategy Consulting, Marketing & Advertising Services | Home Office: Burlington, Ontario
Offers outsourcing for customer experience management, including advisory services, insight services, cloud services, omnichannel services, and technical support. Collaborates with clients, shares expertise, and creates strong customer relationships. Clients include businesses in the utility, communications, financial services, healthcare, manufacturing, media, technology, and travel and tourism industries as well as public sector entities.
Service Category: Customer Care Services, Customer Experience Consulting, Digital Strategy Consulting | Home Office: Nashville, Tennessee
A digital communications resource for utilities that offers strategic, data-driven e-mail and social media campaigns to advance utility business goals and drive efficiency.
Service Category: Digital Strategy Consulting, Marketing & Advertising Services | Home Office: Oregon City, Oregon
Twenty First Century Communications helps utilities quickly receive and send high volumes of information to the right people, at the right time, using any communication device. Offers electric, water, and gas utilities a wide range of customer communication solutions, from high-volume call answering and proactive customer communications to call center mutual assistance routing systems.
Service Category: Call Center Services, Customer Care Services, Digital Strategy Consulting | Home Office: Columbus, Ohio
Provides outsourced contact center services. Specializes in providing extensive sales, technical support, and customer service via inbound and outbound teleservices, live web chat, e-mail response, social media monitoring, and interactive voice response (IVR) services. Serves the utility, healthcare, retail, financial services, nonprofit, travel and tourism, educational, and telecommunications industries.
Service Category: Call Center Services, Customer Care Services, Digital Strategy Consulting | Home Office: Burnsville, Minnesota
A strategic brand consultancy, motivating and mobilizing action between brands and their target audiences. Blends the benefits of a big agency and entrepreneurial professionals doing work for a broad and diverse client base, creating communication engagement strategies that transform outcomes.
Service Category: Brand Strategy, Digital Strategy Consulting, Marketing & Advertising Services | Home Office: Raleigh, North Carolina
Offers a complete portfolio of transformational business process outsourcing (BPO), IT, and professional services developed to meet utility industry challenges. For example, offers solutions related to such functions a contact centers, home working agents, quality management, exception management, multichannel optimization, and proactive outbound communications.
Service Category: Customer Care Services, Digital Strategy Consulting, IT Services | Home Office: Richardson, Texas
A fully integrated agency that never stops measuring, innovating, and improving. Expertise includes both business and consumer categories, including energy, entertainment, enthusiast brands, food and beverage, healthcare, home improvement, hospitality, QSR/fast-casual, retail, technology, and travel and tourism.
Service Category: Brand Strategy, Digital Strategy Consulting, Marketing & Advertising Services | Home Office: Denver, Colorado
Marketing insights from a team of specialists to engage clients with their communities.
Service Category: Digital Strategy Consulting, Web Development, Marketing & Advertising Services | Home Office: Yarmouth, Maine
Provides brand strategy for clients ranging from automotive products and energy services to healthcare and its specialty in the home and building sector. Strives to marry strategic thinking with heartfelt creativity while offering four essential functions: insights, client engagement, creative, and connections. Offers a continuous flow of ideas, engaging audiences across all channels, driving brand experiences, and creating meaningful relationships between consumers and client brands.
Service Category: Brand Strategy, Digital Strategy Consulting, Marketing & Advertising Services | Home Office: Charlotte, North Carolina

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