Vendor Directory

Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, and deliver a compelling respondent experience. Confirmit’s solutions are the most secure, reliable and scalable in the world, and provide technology and expertise that deliver high Return on Investment to leading companies across a range of industries.

Service Category: Customer Care Services, Customer Experience Consulting, Market Research Services | Home Office: New York, New York

For more than 25 years, E Source has been helping utilities and large energy users with critical problems involving energy efficiency, utility customer satisfaction, program design, marketing, customer management, and sustainability. Our research and advisory business model enables you to tap into the best minds in the business, people who have wrestled with problems very similar to yours. Our approach gets you up the learning curve fast, helps you avoid the mistakes others have already made, and allows your organization to begin to immediately implement the industry’s best practices.

Service Category: Customer Experience Consulting, DSM Software, Program Planning & Design, Market Potential Studies, Marketing & Advertising Services, Segmentation & Targeting Services, Engineering Services | Home Office: Boulder, Colorado
InMoment is a cloud-based customer experience (CX) optimization platform that gives clients the ability to gather customer feedback & experience data, distill actionable insights in real-time, and automatically distribute the right insights, to the right stakeholders, and the right time. With InMoment, Clients realize better business results via better insights on how to optimize customer and employee experiences. Our products and services include Voice of Customer (VoC), Social Reviews and Advocacy, Employee Engagement, Support, and Consulting.
Service Category: Call Center Services, Customer Experience Consulting, Big Data Services, Database Development & Support, IT Services, Market Research Services | Home Office: Salt Lake City, Utah

Our dedicated and well-trained staff provides the superlative call center solutions your clients deserve. Take advantage of our 11 years of contact center experience to create an outsourced call center that best attends to your needs. While you maintain control over all call center processes. Call Center Outsourcing Solution Trusted by SMBs since 2002 Competitive Pricing 24x7x365 service After Hours Support Email Support Services Live Chat Support Services Resolving 60,000+ incidents per month 31West is a leading outsourcing company operating in the Contact Center / BPO services.

Service Category: Call Center Services, Customer Care Services, Customer Experience Consulting | Home Office: San Francisco, California
Helps organizations drive growth and increase profitability through improved customer and employee loyalty and engagement. The company's platform continually collects feedback through multiple channels and analyzes the voice of customer and of employee responses.. The information is stored in a central database for analysis and action.
Service Category: Customer Experience Consulting, Big Data Services | Home Office: South Jordan, Utah
Helps enterprise contact centers deliver positive customer experiences across channels via a single software platform. Offers services for interaction management, workforce optimization, and back-office solutions to coordinate people, processes, and touchpoints for clients in aviation, financial services, healthcare, manufacturing, telecommunications, and retail.
Service Category: Customer Care Services, Customer Experience Consulting, Digital Strategy Consulting | Home Office: Phoenix, Arizona
Provides voice of customer technology and analysis to drive marketing, customer care, customer experience, and operational improvements for clients. Emphasizes innovation, honesty, collaboration, and growth—as an organization and as individuals.
Service Category: Customer Care Services, Customer Experience Consulting, IT Services | Home Office: Reston, Virginia
A customer management firm that uses innovative technologies and advanced analytics to create solutions that drive greater value from clients’ relationships with their customers.
Service Category: Customer Experience Consulting, Customer Relationship Management, IT Services | Home Office: Cincinnati, Ohio

CustomerServ helps companies find, select, and retain the right call center and BPO outsourcing vendors, at no-fee.

Service Category: Call Center Services, Customer Experience Consulting | Home Office: Sugar Land, Texas

EnergySavvy is the only customer-personalization solution purpose-built for the unique challenges of the utility industry. EnergySavvy unifies siloed customer data, then uses advanced energy analytics to power personalized recommendations on the best energy programs and choices for any customer. Unlike generic personalization analytics solutions, EnergySavvy’s software is purpose-built for the utility industry, using the same types of A.I. and machine learning techniques as Amazon and Netflix to deliver industry-specific recommendations and best actions for end consumers.

Service Category: Customer Experience Consulting, DSM Software, Segmentation & Targeting Services | Home Office: Seattle, Washington
EnVinta provides the account management and strategic energy management tools you need to address the increasingly difficult challenges in energy and environmental management without committing to expensive and complex technical solutions. We design, develop, and provide diagnostic tools to assist utilities and ESCOs, government and large organizations in strategically managing their customer engagement process. EnVinta’s suite of products help you engage with business managers to identify their needs and prepare individual strategic action plans.
Service Category: Customer Experience Consulting, DSM Software, Energy Management Services | Home Office: Norwell, Massachusetts
Specializes in cloud-based and on-site multichannel customer experience and contact center solutions for business of all sizes. Its platform powers positive customer journeys across all touchpoints, channels, and interactions. Serves the banking, utility, energy, government, healthcare, insurance, retail, telecommunications, and travel and hospitality industries.
Service Category: Customer Care Services, Customer Experience Consulting, Digital Strategy Consulting | Home Office: Daly City, California
Helps B2B companies drive growth and change. Clients typically have complex product and service offerings; are regional to national in scope; and have direct, indirect, or distributor sales forces and multichannel distribution. Focuses on creating and aligning internal and external employee and customer brand experiences to strengthen customer engagement.
Service Category: Brand Strategy, Customer Experience Consulting, Digital Strategy Consulting | Home Office: Green Bay, Wisconsin
Helps clients embrace the power of digital to align around the customer. Creates digital experiences that will drive the client's digital future through expertise, tools and frameworks, its network, and training.
Service Category: Customer Experience Consulting, Digital Strategy Consulting | Home Office: Portland, Oregon
A market research firm with expertise in the telecommunications, consumer and retail, energy, financial services, healthcare, and technology industries. Designs and implements qualitative and quantitative research and delivers meaningful results that help clients make better business decisions.
Service Category: Customer Experience Consulting, Market Research Services, Segmentation & Targeting Services | Home Office: Livonia, Michigan
Provides software that helps clients understand and improve customer experience. There are three components to an effective operational customer experience management system: Capturing feedback from customers across every channel; transforming that data into insights; and making the results actionable across a company, from the c-suite to the frontline.
Service Category: Customer Experience Consulting, IT Services, Training | Home Office: Palo Alto, California
Provides intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, its solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. Serves organizations of many sizes in the enterprise and security sectors.
Service Category: Call Center Services, Customer Care Services, Customer Experience Consulting | Home Office: Paramus, New Jersey
Provides services that transform the relationship between people and technology. Delivers intelligent self-service solutions to help customer get what they need from a business's contact center, website, or mobile app. Brings voice, natural language understanding, reasoning, and systems together to create more human technology. Works with businesses in the financial services, healthcare, utility telecommunications, government, retail, and travel and transportation industries.
Service Category: Credit & Collections, Customer Care Services, Customer Experience Consulting | Home Office: Burlington, Massachusetts

optimalCX solutions, LLC is a boutique consulting and solutions provider that is passionate about helping our clients deliver the optimal customer experience. Through our world-class strategy consulting, omni-channel design, usability best-practices and omniCX Unified Customer Experience software platform, optimalCX puts technology and solutions in the hands of the business so they can achieve relevant, actionable and measurable results.

Service Category: Customer Experience Consulting, Digital Strategy Consulting, Web Development | Home Office: Las Vegas, Nevada

Red Foundry helps you reach your customers, regardless of where they happen to be, by mobilizing your business. A mobile application could be the perfect next step for the growth of your business. If you need help designing, developing and maintaining your company's mobile app, visit the website today.

Service Category: Customer Care Services, Customer Experience Consulting, Digital Strategy Consulting | Home Office: Chicago, Illinois

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