Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, and deliver a compelling respondent experience. Confirmit’s solutions are the most secure, reliable and scalable in the world, and provide technology and expertise that deliver high Return on Investment to leading companies across a range of industries.
For more than 25 years, E Source has been helping utilities and large energy users with critical problems involving energy efficiency, utility customer satisfaction, program design, marketing, customer management, and sustainability. Our research and advisory business model enables you to tap into the best minds in the business, people who have wrestled with problems very similar to yours. Our approach gets you up the learning curve fast, helps you avoid the mistakes others have already made, and allows your organization to begin to immediately implement the industry’s best practices.
Our dedicated and well-trained staff provides the superlative call center solutions your clients deserve. Take advantage of our 11 years of contact center experience to create an outsourced call center that best attends to your needs. While you maintain control over all call center processes. Call Center Outsourcing Solution Trusted by SMBs since 2002 Competitive Pricing 24x7x365 service After Hours Support Email Support Services Live Chat Support Services Resolving 60,000+ incidents per month 31West is a leading outsourcing company operating in the Contact Center / BPO services.
CustomerServ helps companies find, select, and retain the right call center and BPO outsourcing vendors, at no-fee.
EnergySavvy is the only customer-personalization solution purpose-built for the unique challenges of the utility industry. EnergySavvy unifies siloed customer data, then uses advanced energy analytics to power personalized recommendations on the best energy programs and choices for any customer. Unlike generic personalization analytics solutions, EnergySavvy’s software is purpose-built for the utility industry, using the same types of A.I. and machine learning techniques as Amazon and Netflix to deliver industry-specific recommendations and best actions for end consumers.
Level One helps utilities connect with customers through better communications. Our expertise in optimizing the customer experience comes from deep utility market knowledge and a commitment to rapid, agile delivery. We create smartly designed communications containing relevant information your customers need and want. Level One’s OneVIEW® application offers a complete solution that integrates with all CIS platforms including a hosted self-service customer portal, eBilling, payments, print/mail management, analytics and reporting.
optimalCX solutions, LLC is a boutique consulting and solutions provider that is passionate about helping our clients deliver the optimal customer experience. Through our world-class strategy consulting, omni-channel design, usability best-practices and omniCX Unified Customer Experience software platform, optimalCX puts technology and solutions in the hands of the business so they can achieve relevant, actionable and measurable results.