Vendor Directory
Offers full-service payment services using a comprehensive set of features and functionality brought together in one platform. Services include complete revenue management, self-service payment options, and payment-related communications. Clients come from the utility, healthcare, insurance, and financial services industry as well as municipalities, courts, and other organizations.
Service Category:
Billing & Payment Processing, Customer Care Services
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Home Office:
Charlotte, North Carolina
Delivers positive customer experience through customized solutions that help strengthen relationships with customers while reducing costs. Provides tools for managing the key stages of the customer life cycle from acquisition through service and on to retention. Serves the utility, security, nonprofit, government, cable and satellite, telecommunications, and insurance industries.
Service Category:
Customer Care Services
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Home Office:
Marietta, Georgia
Red Foundry helps you reach your customers, regardless of where they happen to be, by mobilizing your business. A mobile application could be the perfect next step for the growth of your business. If you need help designing, developing and maintaining your company's mobile app, visit the website today.
A customer experience management software company focused on the requirements of Global 2000 organizations with diverse product lines. Its products analyze valuable customer sentiment in real-time and scale to meet the demands of big data, eliminating silos of customer information captured across multiple channels including websites, call centers, retail or branch locations, and social platforms.
Service Category:
Customer Care Services, Customer Experience Consulting, IT Services
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Home Office:
Vancouver, British Columbia
Develops enterprise application software to help organizations of all sizes and in a broad range of industries combat the damaging effects of complexity, to generate new opportunities for innovation and growth, and to stay ahead of the competition.
Service Category:
Smart Grid Services, Customer Care Services, IT Services
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Home Office:
Newtown Square, Pennsylvania
SapientNitro specializes in helping clients tell their stories in new and unexpected ways across brand communications, digital experience, and omnichannel commerce. Sapient Government Services provides consulting, technology, and marketing services to a wide array of public-sector organizations. Sapient Global Markets provides business and technology services that transform how capital and commodity market participants, regulators, and
intermediaries do business.
Service Category:
Customer Care Services, Brand Strategy, Digital Strategy Consulting
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Home Office:
Boston, Massachusetts
An online employee scheduling software from Atlas Business Solutions, a developer of easy-to-use, affordable business software.
Service Category:
Customer Care Services, IT Services
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Home Office:
Fargo, North Dakota
Provides field service organizations with innovative, effective mobile workforce management solutions to help them lower costs while providing the best customer service possible and influencing the changing technological landscape.
Offers outsourcing for customer experience management, including advisory services, insight services, cloud services, omnichannel services, and technical support. Collaborates with clients, shares expertise, and creates strong customer relationships. Clients include businesses in the utility, communications, financial services, healthcare, manufacturing, media, technology, and travel and tourism industries as well as public sector entities.
Service Category:
Customer Care Services, Customer Experience Consulting, Digital Strategy Consulting
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Home Office:
Nashville, Tennessee
Contact center offering professional, positive telesales and services to business and individual customers. Provided service to the customers of trusted brands like Polaroid, Samsonite, Lotus 1-2-3, American Express, and the Maine Public Broadcasting Network.
Service Category:
Call Center Services, Customer Care Services
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Home Office:
Rockland, Maine
Telegenisys is a BPO as well as outsourcing services provider company in the US. We also handle medical records handling with Hipaa Release of Information for secure and zero errors data handling. Telegenisys is renowned for efficiency, accuracy and reliability. WHY SHOULD YOU CHOOSE TELEGENISYS FOR OUTSOURCE DATA ENTRY SERVICES? Telegenisys is a well equipped and timely data task managing firm. Our methods for the best outsourced data entry project includes a skilled and focused weaving of process management support and highly automated matrix.
Twenty First Century Communications helps utilities quickly receive and send high volumes of information to the right people, at the right time, using any communication device. Offers electric, water, and gas utilities a wide range of customer communication solutions, from high-volume call answering and proactive customer communications to call center mutual assistance routing systems.
Service Category:
Call Center Services, Customer Care Services, Digital Strategy Consulting
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Home Office:
Columbus, Ohio
Provides outsourced contact center services. Specializes in providing extensive sales, technical support, and customer service via inbound and outbound teleservices, live web chat, e-mail response, social media monitoring, and interactive voice response (IVR) services. Serves the utility, healthcare, retail, financial services, nonprofit, travel and tourism, educational, and telecommunications industries.
Service Category:
Call Center Services, Customer Care Services, Digital Strategy Consulting
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Home Office:
Burnsville, Minnesota
Offers solutions that help organizations address three areas of the market—customer engagement optimization; security intelligence; and fraud, risk, and compliance—by capturing large amounts of information from numerous data types and sources, using analytics to glean insights from the information, and leveraging the resulting intelligence to help clients achieve their goals in these areas.
Service Category:
Customer Care Services, Customer Experience Consulting, IT Services
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Home Office:
Melville, New York
Offers a complete portfolio of transformational business process outsourcing (BPO), IT, and professional services developed to meet utility industry challenges. For example, offers solutions related to such functions a contact centers, home working agents, quality management, exception management, multichannel optimization, and proactive outbound communications.
Service Category:
Customer Care Services, Digital Strategy Consulting, IT Services
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Home Office:
Richardson, Texas
A pay-as-you-go, hosted solution that leverages conversational virtual agents powered by artificial intelligence to automate a wider variety of inbound and outbound call types at a cost far below that of a human agent. Enables clients to off-load mundane, repetitive tasks that drive costs and negatively impact agent satisfaction. Serves businesses in the utility, financial, healthcare, and transportation industries as well as call centers for a variety of other large businesses.
Service Category:
Call Center Services, Customer Care Services
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Home Office:
Camarillo, California
Offers services to support utility businesses, providing a wide array of choices that make eBilling and payments fast, easy, and seamless. Minimizes the impact on client's internal resources while reducing costs.
Service Category:
Billing & Payment Processing, Customer Care Services
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Home Office:
Englewood, Colorado