Vendor Directory

iFactor

Provides self-service solutions that bridge the communications gap between utilities and their customers. The company works exclusively within the utility sector, delivering solutions aimed at reducing call center traffic while improving customer service.

Service Category: Customer Care Services, DSM Software, IT Services | Home Office: Tempe, Arizona
InteliWISE
Offers virtual agents, virtual contact centers, and live chat to companies wishing to optimize their customer service and online conversions. Its virtual agent software is used for web self-service to resolve customers’ problems via automated Q&A, powered by the firm's patented processing language.
Service Category: Customer Care Services, Digital Strategy Consulting | Home Office: Sunnyvale, California
IntelliResponse
Provides virtual agent technology solutions for the enterprise, supporting cost-effective online conversations to private and public sector customers. Clients include financial services, utilities, insurance, retail, higher education, and telecommunications organizations.
Service Category: Customer Care Services, Digital Strategy Consulting | Home Office: Toronto, Ontario
Interactive Intelligence
Offers an all-in-one contact center platform for multichannel interactions, available in the cloud, on-premises, or as a managed service. Provides scalable, application-rich IP PBX, messaging, conferencing, and collaboration throughout the enterprise. Also delivers business process automation for control over multi-step, people-centric processes and visibility into operations as well as enterprise content management to handle extensive information volumes.
Service Category: Call Center Services, Customer Care Services, IT Services | Home Office: Indianapolis, Indiana
Invensis

Invensis is a leading Call Center Outsourcing Services company with more than 15 years of experience in delivering customized and flexible services for clients across the globe. With the aim of facilitating Customer Relationship Management strategies, our call center outsourcing services span an entire gamut of requirements – Sales and Customer Acquisition, Customer Care and Service, Technical Support and Help Desk, Debt Collection, and Call Center support.

Service Category: Call Center Services, Customer Care Services, IT Services | Home Office: Wilmington, Delaware
Kana
Provides customer service solutions that empower clients to create positive experiences for their customers wherever they engage. Creates differentiated, personalized, and integrated customer experiences via web, mobile, social, and agent channels.
Service Category: Call Center Services, Customer Care Services, Digital Strategy Consulting | Home Office: Santa Clara, California
Kubra
Offers customer interaction management solutions with core competencies around print and electronic document delivery and settlement transactions. Serves utilities, insurance companies, financial organizations, media and communications businesses and the healthcare industry.
Service Category: Billing & Payment Processing, Credit & Collections, Customer Care Services | Home Office: Mississauga, Ontario
Level One

Level One helps utilities connect with customers through better communications. Our expertise in optimizing the customer experience comes from deep utility market knowledge and a commitment to rapid, agile delivery. We create smartly designed communications containing relevant information your customers need and want. Level One’s OneVIEW® application offers a complete solution that integrates with all CIS platforms including a hosted self-service customer portal, eBilling, payments, print/mail management, analytics and reporting.

Service Category: Billing & Payment Processing, Credit & Collections, Customer Care Services, Customer Experience Consulting, Digital Strategy Consulting | Home Office: Malvern, Pennsylvania
LiveOps
Provides cloud flexibility, intelligent multichannel routing, real-time reporting, and interaction recording across every communication channel along with a customer interaction database that delivers a 360-degree view of the customer.
Service Category: Call Center Services, Customer Care Services, IT Services | Home Office: Redwood City, California
LiveSalesman

LiveSalesman has over 20 years of experience in offering affordable, high-touch Call Center Outsourcing Services. We offer 24x7 Multilingual Customer Support Outsourcing Services in over 30 European and Asian languages including Arabic, Chinese, Japanese, Russian, French, German, Spanish, Italian, Korean and Portuguese. We are proud and humbled to be managing call center and customer service for some of the world’s most innovative businesses

Service Category: Call Center Services, Customer Care Services | Home Office: Las Vegas, Nevada
Mattersight
Offers behavioral analytics to help clients uncover personality and behavioral characteristics of their customers that can be used to improve their business interactions. Focuses on the communication-based aspects of a person's interactions with contact center agents and other employees of a company to determine that individual’s personality, needs, motivations, and communication preferences.
Service Category: Customer Care Services, Big Data Services, IT Services | Home Office: Chicago, Illinois
MAX BPO

MAX BPO is a leading business process outsourcing (BPO) and call center services company that has been empowering clients global to achieve business growth and transformation through its services that boost process and operational efficiencies. Our services caters to different industries including logistics, automotive, banking, retail, telecom, insurance, healthcare, manufacturing, and much more. We have been in the business since 1997 and still stand atop the leading names in the industry with skilled professionals and advanced technology.

Service Category: Call Center Services, Credit & Collections, Customer Care Services | Home Office: Laguna Beach, California
MessageBroadcast
Enables clients to integrate automated communications across their entire enterprise and on multiple channels. Issues personalized messages like notifications and alerts triggered by the client's business rules and customer activity. Uses a pay-per-use model to eliminate upfront investment. Its hosted network and services provide easy customer interactions at reduced cost.
Service Category: Call Center Services, Credit & Collections, Customer Care Services | Home Office: Newport Beach, California
Milsoft Utility Solutions
Provides engineering, operations, and customer service software to enable clients to do their jobs better. Its software platform helps clients plan and operate an electrical distribution system with the economy, reliability, efficiency and customer service that's required.
Service Category: Customer Care Services, IT Services | Home Office: Abilene, Texas
NICE
Provides intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, its solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. Serves organizations of many sizes in the enterprise and security sectors.
Service Category: Call Center Services, Customer Care Services, Customer Experience Consulting | Home Office: Paramus, New Jersey
Nuance Communications
Provides services that transform the relationship between people and technology. Delivers intelligent self-service solutions to help customer get what they need from a business's contact center, website, or mobile app. Brings voice, natural language understanding, reasoning, and systems together to create more human technology. Works with businesses in the financial services, healthcare, utility telecommunications, government, retail, and travel and transportation industries.
Service Category: Credit & Collections, Customer Care Services, Customer Experience Consulting | Home Office: Burlington, Massachusetts
Olameter
Serves utilities ranging from large IOU and government-owned utilities to small co-ops and municipalities. Offers meter installation, reading, and data management; asset monitoring services; software solutions related to the location and protection of utility infrastructures; and staffing, software, hardware, and IT infrastructure for back-office operations. We also support other providers in the industry, ranging from large consultancies to local site-services contractors.
Service Category: Billing & Payment Processing, Customer Care Services, IT Services | Home Office: Ann Arbor, Michigan
OpenSpan
Provides activity intelligence and desktop automation solutions that improve performance, drive revenue, and increase efficiencies in contact center, back office, and retail storefront environments. Delivers actionable, real-time activity and performance insights for making informed decisions about people and technologies. Clients use desktop automation to streamline worker activity, simplify critical service processes, and remove technology barriers as a means to deliver an optimal customer experience.
Service Category: Call Center Services, Customer Care Services, IT Services | Home Office: Alpharetta, Georgia
Oracle
Offers solutions that incorporate speed, reliability, security, and manageability with an integrated stack of hardware and software. These complete, open, and integrated solutions offer top performance at the lowest cost. Industry-specific solutions are engineered to address complex business processes across a wide range of industries.
Service Category: Customer Care Services, Big Data Services, IT Services | Home Office: Redwood Shores, California
Paymentus
Offers full-service payment services using a comprehensive set of features and functionality brought together in one platform. Services include complete revenue management, self-service payment options, and payment-related communications. Clients come from the utility, healthcare, insurance, and financial services industry as well as municipalities, courts, and other organizations.
Service Category: Billing & Payment Processing, Customer Care Services | Home Office: Charlotte, North Carolina

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