Vendor Directory

Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, and deliver a compelling respondent experience. Confirmit’s solutions are the most secure, reliable and scalable in the world, and provide technology and expertise that deliver high Return on Investment to leading companies across a range of industries.

Service Category: Customer Care Services, Customer Experience Consulting, Market Research Services | Home Office: New York, New York

Our dedicated and well-trained staff provides the superlative call center solutions your clients deserve. Take advantage of our 11 years of contact center experience to create an outsourced call center that best attends to your needs. While you maintain control over all call center processes. Call Center Outsourcing Solution Trusted by SMBs since 2002 Competitive Pricing 24x7x365 service After Hours Support Email Support Services Live Chat Support Services Resolving 60,000+ incidents per month 31West is a leading outsourcing company operating in the Contact Center / BPO services.

Service Category: Call Center Services, Customer Care Services, Customer Experience Consulting | Home Office: San Francisco, California
Provides management consulting as well as technology and outsourcing services. Offers four growth platforms that help clients assess how to maximize their performance and works with them to achieve their vision. Develops and implements technology to improve clients’ productivity and efficiency.
Service Category: Smart Grid Services, Customer Care Services, IT Services | Home Office: New York, New York
Provides customer care outsourcing solutions with global business process outsourcing (BPO) services. Leverages domain expertise to deliver positive customer experience with every interaction. Its focus on industry-specific outsourcing solutions unites businesses with its customers in the fields of healthcare, financial services, technology, communications, and travel and hospitality.
Service Category: Call Center Services, Customer Care Services | Home Office: Bannockburn, Illinois
Combines analytics with web interfaces to deliver applications that speak to the energy-efficiency needs of today’s consumers and today’s energy utilities. Whether it’s home energy analysis, smart grid integration, billing data presentment or commercial facility energy management, the applications identify opportunities for energy savings and provide consumers with cost-saving comparisons needed to make better decisions.
Service Category: Customer Care Services, DSM Software, Web Development | Home Office: Atlanta, Georgia
Helps businesses profit, innovate, and grow where the work gets done–in the call center, on the floor of the factory, at the end of the assembly line. Offers software applications that enable its clients to satisfy their customers, operate more efficiently, and stay at the forefront of their industry.
Service Category: Customer Care Services, Customer Relationship Management, Marketing & Advertising Services | Home Office: Atlanta, Georgia
Helps enterprise contact centers deliver positive customer experiences across channels via a single software platform. Offers services for interaction management, workforce optimization, and back-office solutions to coordinate people, processes, and touchpoints for clients in aviation, financial services, healthcare, manufacturing, telecommunications, and retail.
Service Category: Customer Care Services, Customer Experience Consulting, Digital Strategy Consulting | Home Office: Phoenix, Arizona
Provides business collaboration and communications solutions that support unified communications, real-time video collaboration, contact center, networking, and related services for companies of all sizes. Helps clients bring people together with the right information at the right time in the right context, enabling business users to improve efficiency and solve critical business challenges. The goal is to give people the best collaboration experience, regardless of the devices, locations, or media they choose.
Service Category: Customer Care Services, IT Services, Corporate Communications | Home Office: Santa Clara, California
Welcome to Blackhawk Engagement Solutions (formerly Parago), where our unmatched breadth and scale are put to work. We are changing how big brands engage with their consumers, employees, sales channels and the energy industry through sharp insights and thought leadership that shift people’s behavior.
Service Category: Customer Care Services, Rebate Processing & Fulfillment | Home Office: Lewisville, Texas
Provides voice of customer technology and analysis to drive marketing, customer care, customer experience, and operational improvements for clients. Emphasizes innovation, honesty, collaboration, and growth—as an organization and as individuals.
Service Category: Customer Care Services, Customer Experience Consulting, IT Services | Home Office: Reston, Virginia

Provides workforce management and service optimization for electric, gas and water utilities. Solutions for utilities maximize the productive use of utility field and plant resources, optimize asset uptime, and increase customer satisfaction with end-to-end enterprise workforce service optimization, mobilized for utilities customer service and operations groups.

Service Category: Customer Care Services, IT Services | Home Office: Burlington, Massachusetts
Experiments with emerging technologies and business models to bring clients the optimal technology for their business needs. Supplies industry-focused solutions aimed at improving internal efficiencies while delivering better results. Works with clients in a broad range of industries and offers extensive services, ranging from analytics to supply chain management.
Service Category: Smart Grid Services, Customer Care Services, IT Services | Home Office: Teaneck, New Jersey
Offers a unified customer engagement and knowledge management software suite that helps businesses engage, acquire, and serve customers by delivering positive customer journeys. Modular applications built on a one-of-a-kind customer engagement hub platform, combine 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance customer interactions.
Service Category: Call Center Services, Customer Care Services | Home Office: Sunnyvale, California

Provides software and services to address the complex challenges its customers face in managing enterprise field service organizations. Committed to helping customers balance customer-centricity with economic pressures to improve efficiency and reduce costs, to react to increasing customer demand, and to drive more service revenue.

Service Category: Customer Care Services, Customer Relationship Management, IT Services | Home Office: Mahwah, New Jersey
Offers financial services technology and services, including solutions for mobile and online banking, payments, risk management, data analytics, and core account processing. Delivers expertise and innovative solutions to help financial institutions, businesses, and consumers move and manage money faster and easier.
Service Category: Billing & Payment Processing, Customer Care Services | Home Office: Brookfield, Wisconsin
Offers cloud contact center software to improve customer engagement. Based on a deep understanding of the cost and complexities of running a contact center, helps contact centers of every size create powerful customer connections.
Service Category: Customer Care Services, Customer Relationship Management, IT Services | Home Office: San Ramon, California
Specializes in cloud-based and on-site multichannel customer experience and contact center solutions for business of all sizes. Its platform powers positive customer journeys across all touchpoints, channels, and interactions. Serves the banking, utility, energy, government, healthcare, insurance, retail, telecommunications, and travel and hospitality industries.
Service Category: Customer Care Services, Customer Experience Consulting, Digital Strategy Consulting | Home Office: Daly City, California
Offers a full range of contact center services, including “high-touch” customer care, inbound sales, order processing, chat support, e-mail response, and social media support. Maintains a true contact center, interacting with a client's customers via any channel they choose, reliably presenting the client's brand.
Service Category: Call Center Services, Customer Care Services, Brand Strategy | Home Office: Margate, Florida
Offers an integrated service-delivery model, covering enterprise applications (around SAP and Oracle), customer service and billing, enterprise asset management, human capital management, finance and ERP, and business analytics. Provides solutions for prepay services, predictive analytics, and back-office optimizations, and combines services such as infrastructure, application management, and business process outsourcing.
Service Category: Smart Grid Services, Customer Care Services, IT Services | Home Office: Broomfield, Colorado
Delivers customized 2-way SMS solutions. Integrates SMS text messaging with client business rules and dynamic data, building live 2-way B2C connections that are available anywhere, anytime. Clients include airports, financial institutions, real estate organisations, marketing organisations, and IT companies.
Service Category: Customer Care Services | Home Office: Atlanta, Georgia

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