Vendor Directory

Creative Technologies
Offers an integrated software management suite for utility companies to help them manage billing, online bill pay, and customer care at affordable rates. The software is capable of handling flat rate, metered, and allocation billing scenarios. Clients include water, natural gas, electric industries, and property management firms.
Service Category: Billing & Payment Processing, Credit & Collections | Home Office: San Juan Capistrano, California
CUSI
Continental Utility Solutions Inc. develops and services customer information systems, utility billing applications, and financial management software. Clients include public and private utilities (for water, sewer, natural gas, and power) as well as local government organizations.
Service Category: Billing & Payment Processing, Credit & Collections, Customer Information Systems | Home Office: Jonesboro, Arkansas
Kubra
Offers customer interaction management solutions with core competencies around print and electronic document delivery and settlement transactions. Serves utilities, insurance companies, financial organizations, media and communications businesses and the healthcare industry.
Service Category: Billing & Payment Processing, Credit & Collections, Customer Care Services | Home Office: Mississauga, Ontario
Level One

Level One helps utilities connect with customers through better communications. Our expertise in optimizing the customer experience comes from deep utility market knowledge and a commitment to rapid, agile delivery. We create smartly designed communications containing relevant information your customers need and want. Level One’s OneVIEW® application offers a complete solution that integrates with all CIS platforms including a hosted self-service customer portal, eBilling, payments, print/mail management, analytics and reporting.

Service Category: Billing & Payment Processing, Credit & Collections, Customer Care Services, Customer Experience Consulting, Digital Strategy Consulting | Home Office: Malvern, Pennsylvania
MAX BPO

MAX BPO is a leading business process outsourcing (BPO) and call center services company that has been empowering clients global to achieve business growth and transformation through its services that boost process and operational efficiencies. Our services caters to different industries including logistics, automotive, banking, retail, telecom, insurance, healthcare, manufacturing, and much more. We have been in the business since 1997 and still stand atop the leading names in the industry with skilled professionals and advanced technology.

Service Category: Call Center Services, Credit & Collections, Customer Care Services | Home Office: Laguna Beach, California
MessageBroadcast
Enables clients to integrate automated communications across their entire enterprise and on multiple channels. Issues personalized messages like notifications and alerts triggered by the client's business rules and customer activity. Uses a pay-per-use model to eliminate upfront investment. Its hosted network and services provide easy customer interactions at reduced cost.
Service Category: Call Center Services, Credit & Collections, Customer Care Services | Home Office: Newport Beach, California
NCO
NCO Financial Systems provides clients with business process outsourcing (BPO) solutions. Includes accounts receivable management, customer management, and back-office services aimed at solving client problems while reducing costs. Serves clients in the communications, finance, healthcare, insurance, retail, tech, transportation and logistics, travel and hospitality, and utility industries.
Service Category: Billing & Payment Processing, Call Center Services, Credit & Collections | Home Office: Horsham, Pennsylvania
Nuance Communications
Provides services that transform the relationship between people and technology. Delivers intelligent self-service solutions to help customer get what they need from a business's contact center, website, or mobile app. Brings voice, natural language understanding, reasoning, and systems together to create more human technology. Works with businesses in the financial services, healthcare, utility telecommunications, government, retail, and travel and transportation industries.
Service Category: Credit & Collections, Customer Care Services, Customer Experience Consulting | Home Office: Burlington, Massachusetts