Vendor Directory

Provides software that helps clients understand and improve customer experience. There are three components to an effective operational customer experience management system: Capturing feedback from customers across every channel; transforming that data into insights; and making the results actionable across a company, from the c-suite to the frontline.
Service Category: Customer Experience Consulting, IT Services, Training | Home Office: Palo Alto, California
Provides intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, its solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. Serves organizations of many sizes in the enterprise and security sectors.
Service Category: Call Center Services, Customer Care Services, Customer Experience Consulting | Home Office: Paramus, New Jersey
Provides services that transform the relationship between people and technology. Delivers intelligent self-service solutions to help customer get what they need from a business's contact center, website, or mobile app. Brings voice, natural language understanding, reasoning, and systems together to create more human technology. Works with businesses in the financial services, healthcare, utility telecommunications, government, retail, and travel and transportation industries.
Service Category: Credit & Collections, Customer Care Services, Customer Experience Consulting | Home Office: Burlington, Massachusetts

optimalCX solutions, LLC is a boutique consulting and solutions provider that is passionate about helping our clients deliver the optimal customer experience. Through our world-class strategy consulting, omni-channel design, usability best-practices and omniCX Unified Customer Experience software platform, optimalCX puts technology and solutions in the hands of the business so they can achieve relevant, actionable and measurable results.

Service Category: Customer Experience Consulting, Digital Strategy Consulting, Web Development | Home Office: Las Vegas, Nevada
Helps institutions reach prospects, target audiences, and customers who are increasingly plugged in and online around the clock. Expertise in understanding where they are, communicating effectively and driving them to clients. Most often that means sending them to the client's website.
Service Category: Digital Strategy Consulting, Marketing & Advertising Services | Home Office: Providence, Rhode Island

Red Foundry helps you reach your customers, regardless of where they happen to be, by mobilizing your business. A mobile application could be the perfect next step for the growth of your business. If you need help designing, developing and maintaining your company's mobile app, visit the website today.

Service Category: Customer Care Services, Customer Experience Consulting, Digital Strategy Consulting | Home Office: Chicago, Illinois
A customer experience management software company focused on the requirements of Global 2000 organizations with diverse product lines. Its products analyze valuable customer sentiment in real-time and scale to meet the demands of big data, eliminating silos of customer information captured across multiple channels including websites, call centers, retail or branch locations, and social platforms.
Service Category: Customer Care Services, Customer Experience Consulting, IT Services | Home Office: Vancouver, British Columbia
A full-service marketing agency with the resources to think, create, produce, and place for our clients. Expertise in CRM, digital, mobile, social media, direct marketing, branding, advertising, promotions B2B, and analytics.
Service Category: Brand Strategy, Digital Strategy Consulting, Marketing & Advertising Services | Home Office: Toronto, Ontario
A full-service communications firm with expertise in strategic brand building, graphic design, advertising, corporate identity, packaging, social media, strategy for marketing and promotions, media strategy, web development, and environmental and retail consultation.
Service Category: Brand Strategy, Web Development, Marketing & Advertising Services | Home Office: Vancouver, British Columbia
SapientNitro specializes in helping clients tell their stories in new and unexpected ways across brand communications, digital experience, and omnichannel commerce. Sapient Government Services provides consulting, technology, and marketing services to a wide array of public-sector organizations. Sapient Global Markets provides business and technology services that transform how capital and commodity market participants, regulators, and intermediaries do business.
Service Category: Customer Care Services, Brand Strategy, Digital Strategy Consulting | Home Office: Boston, Massachusetts

Servion Global Solutions provides the best call center software with Omnichannel Experience to reduce your business costs and improve customer service.

Service Category: Brand Strategy, Customer Experience Consulting | Home Office: Princeton, New Jersey
Enhances client's marketing initiatives. Offers services from strategy through to execution, from big projects to small, and from complete project management to fitting in where clients need help. Has expertise in strategy, print, broadcast, and digital communications.
Service Category: Digital Strategy Consulting, Marketing & Advertising Services | Home Office: Burlington, Ontario
Offers outsourcing for customer experience management, including advisory services, insight services, cloud services, omnichannel services, and technical support. Collaborates with clients, shares expertise, and creates strong customer relationships. Clients include businesses in the utility, communications, financial services, healthcare, manufacturing, media, technology, and travel and tourism industries as well as public sector entities.
Service Category: Customer Care Services, Customer Experience Consulting, Digital Strategy Consulting | Home Office: Nashville, Tennessee
Takes a disciplined, holistic approach to customer experience management that fosters profound cultural changes that support both the journey of a customer and the profitability of a business.
Service Category: Customer Experience Consulting, Market Research Services, Training | Home Office: Hackensack, New Jersey
A digital communications resource for utilities that offers strategic, data-driven e-mail and social media campaigns to advance utility business goals and drive efficiency.
Service Category: Digital Strategy Consulting, Marketing & Advertising Services | Home Office: Oregon City, Oregon
Twenty First Century Communications helps utilities quickly receive and send high volumes of information to the right people, at the right time, using any communication device. Offers electric, water, and gas utilities a wide range of customer communication solutions, from high-volume call answering and proactive customer communications to call center mutual assistance routing systems.
Service Category: Call Center Services, Customer Care Services, Digital Strategy Consulting | Home Office: Columbus, Ohio
Provides outsourced contact center services. Specializes in providing extensive sales, technical support, and customer service via inbound and outbound teleservices, live web chat, e-mail response, social media monitoring, and interactive voice response (IVR) services. Serves the utility, healthcare, retail, financial services, nonprofit, travel and tourism, educational, and telecommunications industries.
Service Category: Call Center Services, Customer Care Services, Digital Strategy Consulting | Home Office: Burnsville, Minnesota
A strategic brand consultancy, motivating and mobilizing action between brands and their target audiences. Blends the benefits of a big agency and entrepreneurial professionals doing work for a broad and diverse client base, creating communication engagement strategies that transform outcomes.
Service Category: Brand Strategy, Digital Strategy Consulting, Marketing & Advertising Services | Home Office: Raleigh, North Carolina
TNS
A research agency providing actionable insights that help clients make decisions that drive growth. Offers services related to brand and communications, customer strategies, innovation and product development, qualitative research and analysis, and retail and shopper insights.
Service Category: Brand Strategy, Customer Experience Consulting, Market Research Services | Home Office: New York, New York
A full-service agency that aims to do right by its clients and to do right by its people. Draws on its good intentions and the expertise of its staff to deliver innovative results.
Service Category: Customer Experience Consulting, Marketing & Advertising Services | Home Office: San Francisco, California

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