Vendor Directory

Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, and deliver a compelling respondent experience. Confirmit’s solutions are the most secure, reliable and scalable in the world, and provide technology and expertise that deliver high Return on Investment to leading companies across a range of industries.

Service Category: Customer Care Services, Customer Experience Consulting, Market Research Services | Home Office: New York, New York

For more than 25 years, E Source has been helping utilities and large energy users with critical problems involving energy efficiency, utility customer satisfaction, program design, marketing, customer management, and sustainability. Our research and advisory business model enables you to tap into the best minds in the business, people who have wrestled with problems very similar to yours. Our approach gets you up the learning curve fast, helps you avoid the mistakes others have already made, and allows your organization to begin to immediately implement the industry’s best practices.

Service Category: Customer Experience Consulting, DSM Software, Program Planning & Design, Market Potential Studies, Marketing & Advertising Services, Segmentation & Targeting Services, Engineering Services | Home Office: Boulder, Colorado

Clean Markets is a market development firm focused on DSM program Marketing, Outreach and Data Analytics. Founded by former energy executives, we consistently achieve high impact results and program participant satisfaction. Our marketing and outreach campaigns, guided by strong segmentation and industry knowledge, get the attention of the busiest decision-makers. In the past five years we have delivered over 450 GWh of energy savings to utility incentive programs. Look for the launch of B-RIM, our award-winning DSM sales tool in June 2015. Certifications: WBENC and WBE in CA, NJ,PA.

Service Category: Brand Strategy, Education, Marketing & Advertising Services | Home Office: Philadelphia, Pennsylvania
InMoment is a cloud-based customer experience (CX) optimization platform that gives clients the ability to gather customer feedback & experience data, distill actionable insights in real-time, and automatically distribute the right insights, to the right stakeholders, and the right time. With InMoment, Clients realize better business results via better insights on how to optimize customer and employee experiences. Our products and services include Voice of Customer (VoC), Social Reviews and Advocacy, Employee Engagement, Support, and Consulting.
Service Category: Call Center Services, Customer Experience Consulting, Big Data Services, Database Development & Support, IT Services, Market Research Services | Home Office: Salt Lake City, Utah

Our dedicated and well-trained staff provides the superlative call center solutions your clients deserve. Take advantage of our 11 years of contact center experience to create an outsourced call center that best attends to your needs. While you maintain control over all call center processes. Call Center Outsourcing Solution Trusted by SMBs since 2002 Competitive Pricing 24x7x365 service After Hours Support Email Support Services Live Chat Support Services Resolving 60,000+ incidents per month 31West is a leading outsourcing company operating in the Contact Center / BPO services.

Service Category: Call Center Services, Customer Care Services, Customer Experience Consulting | Home Office: San Francisco, California
Aclara’s Consumer Engagement group provides advanced customer analytics to water, gas, and electric utilities across the US. Over 40 utilities rely on Aclara’s insights to support utility programs including behavioral energy-efficiency, enhanced customer self-service and smart meter. Our highly configurable Adaptive Consumer Engagement platform (ACLARA ACE) enables us to support these programs using a combination of innovative approaches that generate consistent, measurable results. Aclara Technologies LLC is owned by an affiliate of Sun Capital Partners. Visit www.Aclara.com.
Service Category: Digital Strategy Consulting, DSM Software, Big Data Services | Home Office: Hazelwood, Missouri
Digital marketing and digital media solutions. Creates tools and services that help customers build and deploy digital content and measure and optimize that content over time.
Service Category: Digital Strategy Consulting, IT Services, Marketing & Advertising Services | Home Office: San Jose, California

AgencyEA offers several marketing capabilities, including experiential strategy, digital integration, audience engagement, creative design and branding, and more. Contact them today to see how they can help you bring your brand to life.

Service Category: Brand Strategy, Marketing & Advertising Services | Home Office: Chicago, Illinois
Helps organizations drive growth and increase profitability through improved customer and employee loyalty and engagement. The company's platform continually collects feedback through multiple channels and analyzes the voice of customer and of employee responses.. The information is stored in a central database for analysis and action.
Service Category: Customer Experience Consulting, Big Data Services | Home Office: South Jordan, Utah

App Partner offers end-to-end mobile services from branding and strategy through coding, testing, and post-launch optimization and consulting. The team at App Partner is always open to looking into new technologies to give you the app you're looking for. App Partner offers a variety of support that goes beyond their duties as application developers. Their goal is to help your mobile business succeed and grow. For more information on how App Partner can help you, please visit their website.

Service Category: Brand Strategy, Database Development & Support, Web Development | Home Office: Brooklyn, New York
Helps enterprise contact centers deliver positive customer experiences across channels via a single software platform. Offers services for interaction management, workforce optimization, and back-office solutions to coordinate people, processes, and touchpoints for clients in aviation, financial services, healthcare, manufacturing, telecommunications, and retail.
Service Category: Customer Care Services, Customer Experience Consulting, Digital Strategy Consulting | Home Office: Phoenix, Arizona
Offers services in advertising; public relations; branding; graphic design; web; interactive options; and technologies as well as collateral and sales materials. Expertise includes green marketing and social marketing. Clients have come from the fields of real estate, planned communities, commercial and retail, hospitality, recreation and leisure, and the utility industry.
Service Category: Brand Strategy, Web Development, Marketing & Advertising Services | Home Office: Folsom, California
Provides services in strategic planning, creative development, design, media strategy and planning, interactive and web development, social media management, direct and mobile marketing, presence marketing, branded content, and analytics. Serves many market segments, including natural gas providers, power companies, and EMCs.
Service Category: Brand Strategy, Digital Strategy Consulting, Marketing & Advertising Services | Home Office: Atlanta, Georgia
Helps organizations build strong connections with customers, employees, and suppliers through research, communications, and engagement initiatives. Expertise in energy efficiency and sustainability.
Service Category: Brand Strategy, Market Research Services, Marketing & Advertising Services | Home Office: Rochester, New York
Full-service, fully integrated communications company. Services include strategic planning, branding, design, interactive, advertising, and social marketing. Clients include government agencies, energy companies, art galleries, and hospitality companies.
Service Category: Brand Strategy, Digital Strategy Consulting, Marketing & Advertising Services | Home Office: Regina, Saskatchewan
A full-service marketing and communications firm offering brand strategy, advertising, media services, digital design and development, identify systems, public relations, and social media strategies.
Service Category: Brand Strategy, Web Development, Marketing & Advertising Services | Home Office: Lake Oswego, Oregon
Provides voice of customer technology and analysis to drive marketing, customer care, customer experience, and operational improvements for clients. Emphasizes innovation, honesty, collaboration, and growth—as an organization and as individuals.
Service Category: Customer Care Services, Customer Experience Consulting, IT Services | Home Office: Reston, Virginia
A customer management firm that uses innovative technologies and advanced analytics to create solutions that drive greater value from clients’ relationships with their customers.
Service Category: Customer Experience Consulting, Customer Relationship Management, IT Services | Home Office: Cincinnati, Ohio
A creative group offering services that include strategic planning, market research, branding, websites and mobile, multimedia, public relations, digital advertising, SEO, and package design. Clients include businesses in aviation and travel, B2B products and services, education, finance, green energy, software and technology, and high-end home and lifestyle.
Service Category: Brand Strategy, Market Research Services, Marketing & Advertising Services | Home Office: Lafayette, Colorado

CustomerServ helps companies find, select, and retain the right call center and BPO outsourcing vendors, at no-fee.

Service Category: Call Center Services, Customer Experience Consulting | Home Office: Sugar Land, Texas

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