Vendor Directory

GoodCents’® purpose is to help all people use our world’s precious resources more efficiently. We develop tailored demand response, energy efficiency and integrated demand-side management program solutions to help our utility clients improve their communities and their customers’ quality of life. Over the last 40 years, GoodCents® has implemented more than 55 energy efficiency and demand response programs in more than 20 states and provinces. GoodCents® joined the AM Group of Companies in 2015. In 2016, we grew again when AM Conservation Group merged with Franklin Energy.

Service Category: Call Center Services, Energy Audits, Implementation, Program Planning & Design, Rebate Processing & Fulfillment, Marketing & Advertising Services | Home Office: Alpharetta, Georgia
InMoment is a cloud-based customer experience (CX) optimization platform that gives clients the ability to gather customer feedback & experience data, distill actionable insights in real-time, and automatically distribute the right insights, to the right stakeholders, and the right time. With InMoment, Clients realize better business results via better insights on how to optimize customer and employee experiences. Our products and services include Voice of Customer (VoC), Social Reviews and Advocacy, Employee Engagement, Support, and Consulting.
Service Category: Call Center Services, Customer Experience Consulting, Big Data Services, Database Development & Support, IT Services, Market Research Services | Home Office: Salt Lake City, Utah

Our dedicated and well-trained staff provides the superlative call center solutions your clients deserve. Take advantage of our 11 years of contact center experience to create an outsourced call center that best attends to your needs. While you maintain control over all call center processes. Call Center Outsourcing Solution Trusted by SMBs since 2002 Competitive Pricing 24x7x365 service After Hours Support Email Support Services Live Chat Support Services Resolving 60,000+ incidents per month 31West is a leading outsourcing company operating in the Contact Center / BPO services.

Service Category: Call Center Services, Customer Care Services, Customer Experience Consulting | Home Office: San Francisco, California
Provides customer care outsourcing solutions with global business process outsourcing (BPO) services. Leverages domain expertise to deliver positive customer experience with every interaction. Its focus on industry-specific outsourcing solutions unites businesses with its customers in the fields of healthcare, financial services, technology, communications, and travel and hospitality.
Service Category: Call Center Services, Customer Care Services | Home Office: Bannockburn, Illinois

CustomerServ helps companies find, select, and retain the right call center and BPO outsourcing vendors, at no-fee.

Service Category: Call Center Services, Customer Experience Consulting | Home Office: Sugar Land, Texas
Offers a unified customer engagement and knowledge management software suite that helps businesses engage, acquire, and serve customers by delivering positive customer journeys. Modular applications built on a one-of-a-kind customer engagement hub platform, combine 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance customer interactions.
Service Category: Call Center Services, Customer Care Services | Home Office: Sunnyvale, California
Offers a full range of contact center services, including “high-touch” customer care, inbound sales, order processing, chat support, e-mail response, and social media support. Maintains a true contact center, interacting with a client's customers via any channel they choose, reliably presenting the client's brand.
Service Category: Call Center Services, Customer Care Services, Brand Strategy | Home Office: Margate, Florida

Hootsuite is the most widely used platform for managing social media, created by Ryan Holmes in 2008. The system’s user interface takes the form of a dashboard, and supports social network integrations for Twitter, Facebook, Instagram, LinkedIn, Google+, YouTube, and many more. Additional integrations are available via Hootsuite’s App Directory, including MailChimp, Reddit, Zendesk, SalesForce.com, Marketo, most OMS Systems, and have publicly available APIs available to support existing systems. Widely considered the leading Social Media platform for Customer Support (Response time and CSAT).

Service Category: Call Center Services, Corporate Communications, Education | Home Office: Vancouver, British Columbia
Offers an all-in-one contact center platform for multichannel interactions, available in the cloud, on-premises, or as a managed service. Provides scalable, application-rich IP PBX, messaging, conferencing, and collaboration throughout the enterprise. Also delivers business process automation for control over multi-step, people-centric processes and visibility into operations as well as enterprise content management to handle extensive information volumes.
Service Category: Call Center Services, Customer Care Services, IT Services | Home Office: Indianapolis, Indiana

Invensis is a leading Call Center Outsourcing Services company with more than 15 years of experience in delivering customized and flexible services for clients across the globe. With the aim of facilitating Customer Relationship Management strategies, our call center outsourcing services span an entire gamut of requirements – Sales and Customer Acquisition, Customer Care and Service, Technical Support and Help Desk, Debt Collection, and Call Center support.

Service Category: Call Center Services, Customer Care Services, IT Services | Home Office: Wilmington, Delaware
Provides customer service solutions that empower clients to create positive experiences for their customers wherever they engage. Creates differentiated, personalized, and integrated customer experiences via web, mobile, social, and agent channels.
Service Category: Call Center Services, Customer Care Services, Digital Strategy Consulting | Home Office: Santa Clara, California
Provides cloud flexibility, intelligent multichannel routing, real-time reporting, and interaction recording across every communication channel along with a customer interaction database that delivers a 360-degree view of the customer.
Service Category: Call Center Services, Customer Care Services, IT Services | Home Office: Redwood City, California

Marketing Alternatives, Inc. provides contact center and inventory management solutions. Our solutions are designed to help companies build and strengthen relationships with their customers. Please contact us or visit our website to learn more about our services.

Service Category: Call Center Services, Customer Relationship Management | Home Office: Elgin, Illinois

MAX BPO is a leading business process outsourcing (BPO) and call center services company that has been empowering clients global to achieve business growth and transformation through its services that boost process and operational efficiencies. Our services caters to different industries including logistics, automotive, banking, retail, telecom, insurance, healthcare, manufacturing, and much more. We have been in the business since 1997 and still stand atop the leading names in the industry with skilled professionals and advanced technology.

Service Category: Call Center Services, Credit & Collections, Customer Care Services | Home Office: Laguna Beach, California
Enables clients to integrate automated communications across their entire enterprise and on multiple channels. Issues personalized messages like notifications and alerts triggered by the client's business rules and customer activity. Uses a pay-per-use model to eliminate upfront investment. Its hosted network and services provide easy customer interactions at reduced cost.
Service Category: Call Center Services, Credit & Collections, Customer Care Services | Home Office: Newport Beach, California
NCO Financial Systems provides clients with business process outsourcing (BPO) solutions. Includes accounts receivable management, customer management, and back-office services aimed at solving client problems while reducing costs. Serves clients in the communications, finance, healthcare, insurance, retail, tech, transportation and logistics, travel and hospitality, and utility industries.
Service Category: Billing & Payment Processing, Call Center Services, Credit & Collections | Home Office: Horsham, Pennsylvania
Provides intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, its solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. Serves organizations of many sizes in the enterprise and security sectors.
Service Category: Call Center Services, Customer Care Services, Customer Experience Consulting | Home Office: Paramus, New Jersey
Provides activity intelligence and desktop automation solutions that improve performance, drive revenue, and increase efficiencies in contact center, back office, and retail storefront environments. Delivers actionable, real-time activity and performance insights for making informed decisions about people and technologies. Clients use desktop automation to streamline worker activity, simplify critical service processes, and remove technology barriers as a means to deliver an optimal customer experience.
Service Category: Call Center Services, Customer Care Services, IT Services | Home Office: Alpharetta, Georgia

RMG Networks is a leader in the visual communication and digital display space. Their services are offered across a variety of industries, including: contact centers, industrial and higher education. To learn more about the company and their service offerings, visit RMG Networks's website.

Service Category: Call Center Services, Big Data Services, Customer Relationship Management | Home Office: Addison, Texas
Contact center offering professional, positive telesales and services to business and individual customers. Provided service to the customers of trusted brands like Polaroid, Samsonite, Lotus 1-2-3, American Express, and the Maine Public Broadcasting Network.
Service Category: Call Center Services, Customer Care Services | Home Office: Rockland, Maine

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