Vendor Directory

Continental Utility Solutions Inc. develops and services customer information systems, utility billing applications, and financial management software. Clients include public and private utilities (for water, sewer, natural gas, and power) as well as local government organizations.
Service Category: Billing & Payment Processing, Credit & Collections, Customer Information Systems | Home Office: Jonesboro, Arkansas

CustomerServ helps companies find, select, and retain the right call center and BPO outsourcing vendors, at no-fee.

Service Category: Call Center Services, Customer Experience Consulting | Home Office: Sugar Land, Texas
Serves companies large and small, across all types of industries, helping them boost customer interaction, drive mobile engagement, get paid faster, and gain insight into the markets they serve. Collects all account info, e-mails, and documents in once place for its clients.
Service Category: Billing & Payment Processing | Home Office: Seattle, Washington
Serves software companies, VARS and integrators. Clients earn monthly recurring revenue while their customers solve their high accounts-receivables problems and high billing and collections costs. Provides a new way for customers to use their credit cards that helps eliminate receivables, billing costs, and bad debts.
Service Category: Billing & Payment Processing | Home Office: , Colorado
Offers a unified customer engagement and knowledge management software suite that helps businesses engage, acquire, and serve customers by delivering positive customer journeys. Modular applications built on a one-of-a-kind customer engagement hub platform, combine 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance customer interactions.
Service Category: Call Center Services, Customer Care Services | Home Office: Sunnyvale, California
Because utility bills are difficult to track, audit, process, and manage, this company's energy management software helps clients better manage utility costs and energy usage. Clients include colleges, universities, government organizations, and business organizations as well as small business and residential end users.
Service Category: Billing & Payment Processing, IT Services | Home Office: State College, Pennsylvania

Esker is a global leader in business process automation software. They offer a wide range of services including cloud faxing, accounts payable software, and more. Visit our website for more information.

Service Category: Billing & Payment Processing, Customer Information Systems | Home Office: Madison, Wisconsin

Provides software and services to address the complex challenges its customers face in managing enterprise field service organizations. Committed to helping customers balance customer-centricity with economic pressures to improve efficiency and reduce costs, to react to increasing customer demand, and to drive more service revenue.

Service Category: Customer Care Services, Customer Relationship Management, IT Services | Home Office: Mahwah, New Jersey
Offers financial services technology and services, including solutions for mobile and online banking, payments, risk management, data analytics, and core account processing. Delivers expertise and innovative solutions to help financial institutions, businesses, and consumers move and manage money faster and easier.
Service Category: Billing & Payment Processing, Customer Care Services | Home Office: Brookfield, Wisconsin
Offers cloud contact center software to improve customer engagement. Based on a deep understanding of the cost and complexities of running a contact center, helps contact centers of every size create powerful customer connections.
Service Category: Customer Care Services, Customer Relationship Management, IT Services | Home Office: San Ramon, California
Specializes in cloud-based and on-site multichannel customer experience and contact center solutions for business of all sizes. Its platform powers positive customer journeys across all touchpoints, channels, and interactions. Serves the banking, utility, energy, government, healthcare, insurance, retail, telecommunications, and travel and hospitality industries.
Service Category: Customer Care Services, Customer Experience Consulting, Digital Strategy Consulting | Home Office: Daly City, California
Offers a full range of contact center services, including “high-touch” customer care, inbound sales, order processing, chat support, e-mail response, and social media support. Maintains a true contact center, interacting with a client's customers via any channel they choose, reliably presenting the client's brand.
Service Category: Call Center Services, Customer Care Services, Brand Strategy | Home Office: Margate, Florida
Offers an integrated service-delivery model, covering enterprise applications (around SAP and Oracle), customer service and billing, enterprise asset management, human capital management, finance and ERP, and business analytics. Provides solutions for prepay services, predictive analytics, and back-office optimizations, and combines services such as infrastructure, application management, and business process outsourcing.
Service Category: Smart Grid Services, Customer Care Services, IT Services | Home Office: Broomfield, Colorado

Hootsuite is the most widely used platform for managing social media, created by Ryan Holmes in 2008. The system’s user interface takes the form of a dashboard, and supports social network integrations for Twitter, Facebook, Instagram, LinkedIn, Google+, YouTube, and many more. Additional integrations are available via Hootsuite’s App Directory, including MailChimp, Reddit, Zendesk, SalesForce.com, Marketo, most OMS Systems, and have publicly available APIs available to support existing systems. Widely considered the leading Social Media platform for Customer Support (Response time and CSAT).

Service Category: Call Center Services, Corporate Communications, Education | Home Office: Vancouver, British Columbia
Delivers customized 2-way SMS solutions. Integrates SMS text messaging with client business rules and dynamic data, building live 2-way B2C connections that are available anywhere, anytime. Clients include airports, financial institutions, real estate organisations, marketing organisations, and IT companies.
Service Category: Customer Care Services | Home Office: Atlanta, Georgia

Provides self-service solutions that bridge the communications gap between utilities and their customers. The company works exclusively within the utility sector, delivering solutions aimed at reducing call center traffic while improving customer service.

Service Category: Customer Care Services, DSM Software, IT Services | Home Office: Tempe, Arizona
Offers virtual agents, virtual contact centers, and live chat to companies wishing to optimize their customer service and online conversions. Its virtual agent software is used for web self-service to resolve customers’ problems via automated Q&A, powered by the firm's patented processing language.
Service Category: Customer Care Services, Digital Strategy Consulting | Home Office: Sunnyvale, California
Provides virtual agent technology solutions for the enterprise, supporting cost-effective online conversations to private and public sector customers. Clients include financial services, utilities, insurance, retail, higher education, and telecommunications organizations.
Service Category: Customer Care Services, Digital Strategy Consulting | Home Office: Toronto, Ontario
Offers an all-in-one contact center platform for multichannel interactions, available in the cloud, on-premises, or as a managed service. Provides scalable, application-rich IP PBX, messaging, conferencing, and collaboration throughout the enterprise. Also delivers business process automation for control over multi-step, people-centric processes and visibility into operations as well as enterprise content management to handle extensive information volumes.
Service Category: Call Center Services, Customer Care Services, IT Services | Home Office: Indianapolis, Indiana

Invensis is a leading Call Center Outsourcing Services company with more than 15 years of experience in delivering customized and flexible services for clients across the globe. With the aim of facilitating Customer Relationship Management strategies, our call center outsourcing services span an entire gamut of requirements – Sales and Customer Acquisition, Customer Care and Service, Technical Support and Help Desk, Debt Collection, and Call Center support.

Service Category: Call Center Services, Customer Care Services, IT Services | Home Office: Wilmington, Delaware

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