Vendor Directory

Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, and deliver a compelling respondent experience. Confirmit’s solutions are the most secure, reliable and scalable in the world, and provide technology and expertise that deliver high Return on Investment to leading companies across a range of industries.

Service Category: Customer Care Services, Customer Experience Consulting, Market Research Services | Home Office: New York, New York

GoodCents’® purpose is to help all people use our world’s precious resources more efficiently. We develop tailored demand response, energy efficiency and integrated demand-side management program solutions to help our utility clients improve their communities and their customers’ quality of life. Over the last 40 years, GoodCents® has implemented more than 55 energy efficiency and demand response programs in more than 20 states and provinces. GoodCents® joined the AM Group of Companies in 2015. In 2016, we grew again when AM Conservation Group merged with Franklin Energy.

Service Category: Call Center Services, Energy Audits, Implementation, Program Planning & Design, Rebate Processing & Fulfillment, Marketing & Advertising Services | Home Office: Alpharetta, Georgia
InMoment is a cloud-based customer experience (CX) optimization platform that gives clients the ability to gather customer feedback & experience data, distill actionable insights in real-time, and automatically distribute the right insights, to the right stakeholders, and the right time. With InMoment, Clients realize better business results via better insights on how to optimize customer and employee experiences. Our products and services include Voice of Customer (VoC), Social Reviews and Advocacy, Employee Engagement, Support, and Consulting.
Service Category: Call Center Services, Customer Experience Consulting, Big Data Services, Database Development & Support, IT Services, Market Research Services | Home Office: Salt Lake City, Utah

Our dedicated and well-trained staff provides the superlative call center solutions your clients deserve. Take advantage of our 11 years of contact center experience to create an outsourced call center that best attends to your needs. While you maintain control over all call center processes. Call Center Outsourcing Solution Trusted by SMBs since 2002 Competitive Pricing 24x7x365 service After Hours Support Email Support Services Live Chat Support Services Resolving 60,000+ incidents per month 31West is a leading outsourcing company operating in the Contact Center / BPO services.

Service Category: Call Center Services, Customer Care Services, Customer Experience Consulting | Home Office: San Francisco, California
Software consulting firm specializing in utilities and public agencies.
Service Category: Billing & Payment Processing, Database Development & Support, IT Services | Home Office: Vancouver, Washington
Provides management consulting as well as technology and outsourcing services. Offers four growth platforms that help clients assess how to maximize their performance and works with them to achieve their vision. Develops and implements technology to improve clients’ productivity and efficiency.
Service Category: Smart Grid Services, Customer Care Services, IT Services | Home Office: New York, New York
Provides customer care outsourcing solutions with global business process outsourcing (BPO) services. Leverages domain expertise to deliver positive customer experience with every interaction. Its focus on industry-specific outsourcing solutions unites businesses with its customers in the fields of healthcare, financial services, technology, communications, and travel and hospitality.
Service Category: Call Center Services, Customer Care Services | Home Office: Bannockburn, Illinois
Combines analytics with web interfaces to deliver applications that speak to the energy-efficiency needs of today’s consumers and today’s energy utilities. Whether it’s home energy analysis, smart grid integration, billing data presentment or commercial facility energy management, the applications identify opportunities for energy savings and provide consumers with cost-saving comparisons needed to make better decisions.
Service Category: Customer Care Services, DSM Software, Web Development | Home Office: Atlanta, Georgia
Helps businesses profit, innovate, and grow where the work gets done–in the call center, on the floor of the factory, at the end of the assembly line. Offers software applications that enable its clients to satisfy their customers, operate more efficiently, and stay at the forefront of their industry.
Service Category: Customer Care Services, Customer Relationship Management, Marketing & Advertising Services | Home Office: Atlanta, Georgia
Helps enterprise contact centers deliver positive customer experiences across channels via a single software platform. Offers services for interaction management, workforce optimization, and back-office solutions to coordinate people, processes, and touchpoints for clients in aviation, financial services, healthcare, manufacturing, telecommunications, and retail.
Service Category: Customer Care Services, Customer Experience Consulting, Digital Strategy Consulting | Home Office: Phoenix, Arizona
Provides business collaboration and communications solutions that support unified communications, real-time video collaboration, contact center, networking, and related services for companies of all sizes. Helps clients bring people together with the right information at the right time in the right context, enabling business users to improve efficiency and solve critical business challenges. The goal is to give people the best collaboration experience, regardless of the devices, locations, or media they choose.
Service Category: Customer Care Services, IT Services, Corporate Communications | Home Office: Santa Clara, California
A full-service accounting and advisory firm with specialized professionals who connect with clients and their businesses with candor and industry insight. Serves clients in a wide range of fields, including utilities and other energy businesses.
Service Category: Billing & Payment Processing, IT Services | Home Office: Chicago, Illinois
Welcome to Blackhawk Engagement Solutions (formerly Parago), where our unmatched breadth and scale are put to work. We are changing how big brands engage with their consumers, employees, sales channels and the energy industry through sharp insights and thought leadership that shift people’s behavior.
Service Category: Customer Care Services, Rebate Processing & Fulfillment | Home Office: Lewisville, Texas

BluePay offers a large range of payment and billing solutions, combined with secure payment gateways and PCI compliance credit card processing services. Find merchant accounts tailored to best fit your business' goals and needs.

Service Category: Billing & Payment Processing | Home Office: Naperville, Illinois
Provides voice of customer technology and analysis to drive marketing, customer care, customer experience, and operational improvements for clients. Emphasizes innovation, honesty, collaboration, and growth—as an organization and as individuals.
Service Category: Customer Care Services, Customer Experience Consulting, IT Services | Home Office: Reston, Virginia

Provides workforce management and service optimization for electric, gas and water utilities. Solutions for utilities maximize the productive use of utility field and plant resources, optimize asset uptime, and increase customer satisfaction with end-to-end enterprise workforce service optimization, mobilized for utilities customer service and operations groups.

Service Category: Customer Care Services, IT Services | Home Office: Burlington, Massachusetts
Experiments with emerging technologies and business models to bring clients the optimal technology for their business needs. Supplies industry-focused solutions aimed at improving internal efficiencies while delivering better results. Works with clients in a broad range of industries and offers extensive services, ranging from analytics to supply chain management.
Service Category: Smart Grid Services, Customer Care Services, IT Services | Home Office: Teaneck, New Jersey
Offers an integrated software management suite for utility companies to help them manage billing, online bill pay, and customer care at affordable rates. The software is capable of handling flat rate, metered, and allocation billing scenarios. Clients include water, natural gas, electric industries, and property management firms.
Service Category: Billing & Payment Processing, Credit & Collections | Home Office: San Juan Capistrano, California
Continental Utility Solutions Inc. develops and services customer information systems, utility billing applications, and financial management software. Clients include public and private utilities (for water, sewer, natural gas, and power) as well as local government organizations.
Service Category: Billing & Payment Processing, Credit & Collections, Customer Information Systems | Home Office: Jonesboro, Arkansas

CustomerServ helps companies find, select, and retain the right call center and BPO outsourcing vendors, at no-fee.

Service Category: Call Center Services, Customer Experience Consulting | Home Office: Sugar Land, Texas

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